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These Terms of Use (“Terms”) govern access to and use of the InVision Web Client Support Portal at support.invisionweb.ca (the “Portal”), operated by InVision Web (“we,” “us,” “our”).

By using the Portal, you agree to these Terms.

1. Purpose of the Portal

The Portal is provided to support InVision Web clients and authorized contacts for purposes such as:

The Portal is intended for legitimate client business use only.

2. Access and Authorized Use

Access may be provided through:

You agree to use the Portal only for authorized purposes related to your organization’s work with InVision Web.

You must not:

3. Secure Links and Confidentiality

Some Portal resources (including invoices or support threads) may be accessible by private link.

These links are treated as confidential access credentials. You are responsible for protecting them.

If you believe a link was shared, exposed, or accessed by an unauthorized person, notify us immediately at techsupport@invisionweb.ca or through the chat icon in the Portal.

We may suspend, replace, or revoke access links at any time for security reasons.

4. Client Content and Communications

You may submit messages, requests, attachments, and other content through the Portal (“Client Content”).

You represent that:

We may store and use Client Content to provide services, maintain records, and support operational/audit needs.

Please do not submit highly sensitive personal information through Portal chat or messaging features unless it is reasonably necessary for support (for example, government identification numbers, full payment card details, banking credentials, or medical/health information). If sensitive information must be shared for a support issue, contact us first so we can advise on a safer method.

5. Invoices and Billing Information

The Portal may display invoices, billing details, and payment-related information for convenience.

Portal invoice display does not replace the underlying service agreement, quote, or written billing terms unless explicitly stated.

If there is a discrepancy between Portal content and a signed agreement or approved quote, the governing agreement/approved quote controls.

6. No Guarantee of Continuous Availability

We aim to keep the Portal available and functional, but we do not guarantee uninterrupted access.

The Portal may be unavailable from time to time due to:

We may modify or discontinue Portal features at any time.

7. Security and Monitoring

To protect clients and our systems, we may monitor Portal usage, logs, and technical activity for security, fraud prevention, operational diagnostics, and audit purposes. We may apply automated abuse-prevention and rate-limiting controls (including IP-based protections) to Portal chat, messaging, and related features to protect service availability and security.

Unauthorized access attempts or misuse may result in access restriction and, where appropriate, legal action.

8. Intellectual Property

The Portal, including its design, software, workflow systems, and content provided by InVision Web, remains the property of InVision Web unless otherwise stated.

You may use the Portal only for your internal client-business interactions with InVision Web.

These Terms do not grant you ownership of the Portal or its underlying software/systems.

9. Privacy

Your use of the Portal is also subject to our Privacy Policy. Please review the Portal Privacy Policy for information about how we collect, use, and protect data.

10. Limitation of Liability

To the fullest extent permitted by law, InVision Web is not liable for indirect, incidental, special, or consequential damages arising from use of the Portal, including loss of data, service interruptions, or unauthorized link sharing outside our reasonable control.

Our liability for Portal-related claims is limited to the amount paid by the client to InVision Web for the related services in the [12] months preceding the claim, unless otherwise required by law or a separate written agreement.

11. Indemnity

You agree to indemnify and hold harmless InVision Web from claims, losses, or damages arising from:

12. Governing Law

These Terms are governed by the laws of British Columbia, Canada, unless otherwise agreed in writing.

Any disputes will be handled in the courts of British Columbia, unless another forum is required by law or contract.

13. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the Portal after changes are posted means you accept the updated Terms.

14. Contact

If you have questions about these Terms or the Portal, contact:

InVision Web
Email: techsupport@invisionweb.ca
Support: Use the chat icon in the Portal