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InVision Web (“we,” “us,” “our”) respects your privacy and is committed to protecting personal and business information shared through our Client Support Portal (the “Portal”).
This Privacy Policy explains how we collect, use, store, and protect information when you use the Portal at support.invisionweb.ca.
1. What This Portal Is
The Portal is used to support client services, including:
- Client support requests and communication
- Project-related messaging
- Invoice viewing and billing-related communication
- Client service history and internal support tracking
At this time, the Portal may provide access through secure links rather than user login accounts.
2. Information We Collect
Depending on how the Portal is used, we may collect:
a) Contact Information
- Name
- Email address
- Phone number (if provided)
- Company/organization name
b) Support and Communication Information
- Support requests
- Messages sent through portal forms or chat features
- Attachments, screenshots, or files you provide
- Notes related to service delivery
c) Billing and Invoice Information
- Invoice details
- Billing contact details
- Payment status information
- Related project/service line items
Note: We do not intentionally store full payment card details in the Portal unless explicitly stated. Payment processing may be handled by a third-party provider.
d) Technical Information
We may collect standard website and server information such as:
- IP address
- Browser/device type
- Access dates/times
- Basic usage logs
- Security and audit logs
This information helps us operate, secure, and improve the Portal.
3. How We Use Information
We use Portal information to:
- Provide support services
- Respond to requests and communicate with clients
- Prepare, deliver, and manage invoices
- Maintain service records and audit trails
- Improve support workflows and portal functionality
- Protect the Portal and prevent unauthorized access or misuse
- Meet legal, accounting, and business recordkeeping obligations
4. Secure Link Access (No Login Accounts Yet)
Some Portal content may be accessed through a direct link provided by InVision Web.
These links are intended only for the recipient and may provide access to private client information (such as invoices or support discussions).
Please do not share private portal links. If we believe a link has been shared or misused, we may disable or replace it.
5. How We Share Information
We do not sell your personal information.
We may share information only when necessary to operate our business and services, including with:
- Trusted service providers (e.g., hosting, email, backup, payment processing)
- Professional advisors (e.g., legal/accounting, when required)
- Authorities or regulators, if required by law
- Internal team members and contractors who need access to provide support
Any sharing is limited to what is reasonably necessary.
6. Data Storage and Retention
We retain Portal information only as long as needed for:
- Client support and service delivery
- Billing and accounting records
- Legal and contractual obligations
- Internal recordkeeping and audit purposes
Retention periods may vary depending on the type of information.
Chat and Messaging Data
When you use chat features in the Portal, we may collect and store:
- your name and email address (if provided),
- message content and attachments you submit,
- timestamps and support conversation history, and
- technical/session information used to operate and secure chat features (such as IP address, browser/device details, and a temporary browser session identifier or cookie for guest chat continuity).
We use this information to provide support, maintain service records, improve support operations, and protect the Portal from misuse or abuse (including spam and automated activity).
Chat records may be retained in accordance with our support, operational, security, legal, and recordkeeping requirements. Retention periods may vary depending on the nature of the support interaction and applicable business obligations.
7. Security
We take reasonable administrative, technical, and organizational steps to protect Portal information, including measures designed to reduce unauthorized access, disclosure, or misuse.
However, no online system can be guaranteed 100% secure. You are responsible for protecting any private links or communications sent to you.
8. Your Choices and Requests
You may contact us to:
- Request correction of inaccurate contact information
- Ask questions about your Portal data
- Request deletion of information, where applicable (subject to legal, billing, or recordkeeping obligations)
- Request deletion of chat communications or contact details, where applicable (subject to legal, billing, security, or recordkeeping obligations)
To make a request, contact us at techsupport@invisionweb.ca or use the chat icon in the Portal.
9. Third-Party Services and Links
The Portal may use or link to third-party services (for example, payment processors or external tools). Those services have their own privacy policies and terms.
We are not responsible for third-party privacy practices outside of our Portal.
10. Children’s Privacy
The Portal is intended for business/client use and is not directed to children under 13 (or applicable age in your jurisdiction).
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or Portal data handling, contact:
InVision Web
Email: techsupport@invisionweb.ca
Support: Use the chat icon in the Portal